- Pay: USD 750 a month base, plus performance incentives with no cap. Our top performers take home USD 1,300 to 1,500 a month.
- Shift: Monday to Friday, 9 AM to 6 PM US Eastern (10 PM to 7 AM in Manila), with some weekend shifts for coverage
- Benefits: HMO from your third month, flexible paid time off
- Where: fully remote, from a quiet room at home
The job
Health systems across the US refer older patients with heart failure or COPD to us, often after a hospital stay. You call them, explain in plain words how our doctors, nurses and respiratory therapists can care for them at home, and book their first video visit.
You make 45 to 60 calls a day. Most go to voicemail, and about a dozen become real conversations. Some patients are wary, some are tired of doctors, some just want someone to listen. Your job is to help each one decide whether to join, and to get them to a first visit within a week or so. Between calls you schedule visits, keep patient records up to date and work with our clinical team.
What you need
- 2 or more years on the phone in customer service or healthcare
- Comfort with clinical topics: nursing or other clinical training, or healthcare work where you talked with patients about their conditions
- Clear spoken English that a US patient understands the first time
- A quiet room, internet of 30 Mbps or faster, and a backup for outages
- Availability for this shift for the long term
A healthcare degree, US healthcare accounts, sales or appointment-setting experience, or Spanish are a plus.
This is a phone job with daily targets, not back-office or email work. If you like talking with people and helping them say yes to care, you will do well here.
How to apply (about 15 minutes)
- Apply only on our careers site. Applications sent any other way are not reviewed.
- Answer a few quick questions. When the form asks for the word from this posting, type LUNGS.
- Record your voice on the form: read three lines from a real call, then answer a patient in your own words (about five minutes).
- Give your earliest start date and the notice you owe your current employer.
If you are shortlisted, we email you a link to book a 15-minute call with our recruiter.